Privacy Policy
Effective Date: [August 12, 2025]
East Island Locksmiths (“we,” “our,” “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your information when you use our website https://www.eastislandlock.com, contact us, or engage our services.
1. Information We Collect
When you contact us or request service, we may collect:
- Personal Information: Name, phone number, and email address.
- Service Details: Information related to your service request or appointment.
We do not collect sensitive information such as payment card numbers, government IDs, or personal access codes through our website.
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm appointments
- Provide service updates and reminders
- Send follow-up communications, including requests for feedback or reviews
- Respond to your inquiries and provide customer support
3. SMS/Text Messaging Policy
By providing your mobile phone number and giving explicit consent (e.g., checking the consent box on our contact form), you agree to receive SMS messages from East Island Locksmiths for the purposes of:
- Appointment confirmations
- Service reminders
- Google review requests
Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message. Your request will be processed within 24 hours.
We do not send marketing or promotional SMS messages. Standard message and data rates may apply.
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is used solely by East Island Locksmiths to provide services you request.
5. Data Retention
We retain your personal information for up to two (2) years from the date of your last interaction with us, unless a longer retention period is required by law. After that time, your information is securely deleted.
6. Data Security
We store your information on secure servers and implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or operational requirements
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
East Island Locksmiths
Website: https://www.eastislandlock.com
Phone: (631) 932-5625
Email: east.island.lock@gmail.com